Terms of Use and Service

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

Permission is granted to use the information on the tracegenie.co.za web site for transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

Modify or copy the materials;

Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

Attempt to decompile or reverse engineer any software contained on the tracegenie.co.za web site;

Remove any copyright or other proprietary notations from the materials; or

transfer the materials to another person or "mirror" the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by TraceGenie (PTY)Ltd at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on the tracegenie.co.za web site are provided "as is". TraceGenie makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, TraceGenie does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall TraceGenie or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on the tracegenie.co.za Internet site, even if TraceGenie or an authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on the tracegenie.co.za web site could include technical, geographical, or photographic errors. TraceGenie does not warrant that any of the materials on its web site are accurate, complete, or current. TraceGenie may make changes to the materials contained on its web site at any time without notice. TraceGenie does not, however, make any commitment to update the materials.

6. Links

TraceGenie has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by TraceGenie of the site. Use of any such linked web site is at the user's own risk.

7. Site Terms of Use Modifications

TraceGenie may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to the tracegenie.co.za web site shall be governed by the laws of South Africa without regard to its conflict of law provisions.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy. Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

We will only retain personal information as long as necessary for the fulfillment of those purposes.

We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

Personal data should be relevant to the purposes for which it is used, and to the extent necessary for those purposes should be accurate, complete, and up-to-date.

We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.


Code of Ethics

Tracing Agencies and Agents contracted to TraceGenie (Pty) Ltd

Subscribers to the TraceGenie platform hereby agree to be bound by all Government Legislation relating to the functions of an tracing agency and to adhere to all legislation relating to the fair treatment of customers and Protection of Personal Information.

Subscribers to the platform seek to maintain a high standard of business practice and to exercise honesty, integrity and credibility at all times in their dealings with the public, clients and fellow members.

Subscribers to the platform shall not misrepresent their qualifications, capacity, experience and abilities or knowingly delegate assigned tasks to unqualified persons.

Subscribers to the platform support the resolution of disputes initiated by either the public or members through an independent party and agree to be bound by any findings of the independent party.

Code of Conduct

As a user of the TraceGenie Platform and having accepted its Code of Ethics, I accept that I have a responsibility to conduct my business in an honest and fair manner and that I will honor my commitment to fellow members and clients alike.

I undertake to protect the interests of my clients and those of TraceGenie and will give prompt and diligent attention to all matters received.

I undertake to initiate clients’ instructions in a prompt and diligent manner, providing such instructions are reasonable and legitimate. I undertake to be selective, where possible, in accepting instructions from firms or individuals who may engage in questionable activities.

I undertake not to speak disparagingly about fellow members and their business activities.

I undertake not to supply an opinion on matters in which the client’s best interest will be served by referral to an appropriate legal person or law firm.

I undertake to provide efficient and effective service in all areas which have been designated as covered by the agency.

I undertake to provide all those services which have been clearly advertised as services performed by the agency.

I undertake to accept no gratuities from clients which may be perceived as impairing the provision of an efficient and effective service.

I undertake to report the results obtained and that these results will be captured on the TraceGenie platform and scanned and original documents will be provided.

I undertake to ensure that invoicing is accurate and all fees can be supported by relevant documentation