Promotion of Access to Information Act 2 of 2000 Manual

Any person who wishes to request any information from TraceGenie with the object of protecting or exercising a right may contact the Information Officer whose contact details are as follows: The Information officer is Miss Danette Havenga at TraceGenie of Unit 12, Ridgegate Centre , 106 Wilde Amandel ave, Roodekrans, Gauteng, 1734. In terms of section 53, a request for access to a record of TraceGenie must be made in the prescribed form to the address given above. If the request is made on behalf of a person, the submission of proof of the capacity in which the requestor makes the request must be supplied to the satisfaction of the information officer. The prescribed time periods will not commence until the requestor has furnished all pertinent information.

Regulation 54 to the Act provide for two types of fees: Request Fee: This is a non-refundable administration fee paid by all requestors with the exclusion of personal requestors. It is paid before the request is considered. Access Fee: all requestors pay this only when access is granted. This fee is intended to reimburse the private body for the costs involved in searching for a record and preparing it for delivery to the requestor. Tracegenie may withhold a record until the request fee and the deposit have been paid. The information officer will take all reasonable steps to find a record that has been requested.

The information officer will respond within 30 days to 60 days. We will advise you if we decline your request. If the request is for a record pertaining to a third party, the information office will need to communicate with the third party first before responding.


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