Tracing service provider to the Retirement Fund industry.

If we have contacted you, this is because either we believe you may be the beneficiary we are looking for, or because you may know the person or family we are seeking to locate. Call us on 010 593 0902

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Feedback from members / Beneficiaries.

“Danette, I noticed a payment into my SA account - assume it was you guys - thank you for making that all happen - appreciate your sleuthing skills to find me!” Kind regards


“Dear Danette,

Thank you so much for your efforts, indeed I have received the money on the 25/10/2019 but I did not know where it came from,maybe I imagined that it will be specified that it came from Alexander Forbes or Tiger Brands but there was no specification.

I really appreciate everything you have done for you,thank you so so much.

Regards, Violet .”

“Hallo Danette

Ons wil julle graag bedank vir al julle hulp en bestand met ons eis.

Ons waardeer julle vriendelikheid oneindig baie.

'n Baie spesiale dankie aan Migael hy het uit sy pad gegaan om met alles te help.

Hou vas aan hom hy is goed in sy werk.

Vriendelike Groete

Deon en Nadia.”

“Good morning.

Thank you for your patience and a specially for being such a friendly person. So rare in life. 

May God's joy follow you allways.

Thank you Caren.”

“Good morning Piet and Danette,

I have the highest regard for you both, for doing your best to assist in prompt payment of my claim.”

Yours always,


“Morning Kayla,


Please find the last of the documents you need. I want to thank you for all the help. If you only knew how this has all happened at a time, where I have no idea how I would have managed without knowing about this money.


I have just moved my daughter and granddaughter in with me, on Sunday as she was beaten up by her husband. I am supporting them now as well as my 85yr old mom. I actually have no idea as to how I am going to feed everyone, let alone pay public taxi to get to work. Right now I am sitting with 1 loaf of bread and peanut butter in the cupboard and 2x packs of chicken.

Your are my angel and I thank you from the bottom of my heart for tracing me down.

Thank you


“Hi Danette,

Thank you and your team for your kind assistance and patience.

May you all have Spectacular days ahead.


“Hi Elsa

 Baie Baie dankie vir alles!! 

Groete Manie/Elsa.”

“Baie dankie nogmaals Elsa.

Jammer was so baie moeite


“Hi Danette

Please find attached.

I hope all is correct. Thank you so much for making contact with me.

This came at the right time.

Will greatly appreciate if it is possible to get payment sooner. I'm

still in AWE about this payment though. You and your team have been a

blessing REALLY! I am MOST grateful.

Thank you from the bottom of my heart!


“Hello Guys

Thank you ever so much for your assistance in this matter.

Actually let me say this is a life saver.

Thank you once again..”


“Morning Danette,

  Many thanks for the clarification. A bit worrying regarding the wrong company L

  I need to go to the bank today for a statement and get my ID certified.

  Thanks for the help Danette.

  Kind regards,.”


With the outmost happiness in my heart give thank to her for the best

service I have ever received talking and getting help from someone on the

phone .

If the stars where mine I would give her half of the sky because she shines

brightly doing her job.i am sincerely grateful.

Thank Babes Annamalai

Yours sincerely 


Good day Piet

This is just to confirm that the claim has been paid to me. I would like to thank yourself and Danette for tracking me down, if it were not for you guys I would have never know about the funds. Also it could not have come through at a better time. I appreciate your consistency and assistance with this matter, thanks once again.

Regards Mark

Hi   This email is say Thank You To 

Babes Annamalai for the excellence service rendered. It was a pleasure

dealing with Babes as she was efficient, patient and took time out to

explain detailed matter. Once again Thank You

Regards Rookshana


It is with deep satisfaction and gratitude that i wish to inform you about

excellent service i received from Babes Annamalai. Always willing and very

helpful to me whenever i needed assistance pertaining to the completion of

the claim forms.

In Babes, TraceGenie have someone i

can refer to as a "gem."

Thank you kindly

Mr C D Smith

Dear Ina,

Just a quick note from me to let you know that my overdue pension money has 

now been paid into my husband's Investec bank account in South Africa.

I want to thank you once again for your patience and persistence in helping

this to happen.

God bless you, 


Hi Danette


Jy het ‘n engel na my toe gestuur.


You can count on our enthusiastic and proficient global network of tracing agents who are sustained by our innovative Trace Management System. This creative Trace Management System offers our clients the opportunity to monitor the progress of trace instructions on-line, in real time.

As a reputable brand, TraceGenie has continuously made concise efforts to improve and enhance its valuable services to meet and exceed the industry obligations and to adhere to the professional code of ethics practiced in our business environment.

Our services are processed and governed by independent systems, creatively designed to focus on the core needs of our esteemed clients and is governed by the terms and conditions set out in our contracted Service Level Agreements.

We deliver exceptional service, as we have proven systems, processes and methodologies in place for the benefit of our esteemed clients. The inclusion of the Professional Indemnity Insurance cover of R5 million for any potential or supposed client risk, is adequately provided for by TraceGenie’s Insurance.

As a Tracing Service Provider with enormous experience in the field, TraceGenie possesses a thorough understanding of the procedures, processes and methodologies, that has helped us to revolutionise our system to meet the industry’s requirements and offers assistance to administrators in order to ensure that they settle unclaimed benefits effectively.

These include:

  •  24/7 safe online access to real-time status reports,
  •  Gives you the opportunity to audit, track, and access electronic copies of documents,
  •  Instruction Search Functionality,
  •  Live chat access to support and inquiries.
  •  Unlimited reports and personal report mapping (building)

More than R40bn in pension funds remains unclaimed: FSB

The Financial Services Board (FSB) estimates that more than R40bn in pension funds remains unclaimed.This is an increase from R34bn a year ago. This 41, 7 billion rand appears to be a conservative estimate of unclaimed monies. SABC Digital News Published on Dec 4, 2017