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Our skilled and dedicated Global Network of Tracing Agents, supported by our Trace Management System allows access to Clients to track the progress of any trace instruction on-line, in real time.

Tracing service provider to the Retirement Fund industry.

You can count on our enthusiastic and proficient global network of tracing agents who are sustained by our innovative Trace Management System. This creative Trace Management System offers our clients the opportunity to monitor the progress of trace instructions on-line, in real time.

As a reputable brand, TraceGenie has continuously made concise efforts to improve and enhance its valuable services to meet and exceed the industry obligations and to adhere to the professional code of ethics practiced in our business environment.

Our services are processed and governed by independent systems, creatively designed to focus on the core needs of our esteemed clients and is governed by the terms and conditions set out in our contracted Service Level Agreements.

We deliver exceptional service, as we have proven systems, processes and methodologies in place for the benefit of our esteemed clients. The inclusion of the Professional Indemnity Insurance cover of R5 million for any potential or supposed client risk, is adequately provided for by TraceGenie’s Insurance.

As a Tracing Service Provider with enormous experience in the field, TraceGenie possesses a thorough understanding of the procedures, processes and methodologies, that has helped us to revolutionise our system to meet the industry’s requirements and offers assistance to administrators in order to ensure that they settle unclaimed benefits effectively.

These include:

  •  24/7 safe online access to real-time status reports,
  •  Gives you the opportunity to audit, track, and access electronic copies of documents,
  •  Instruction Search Functionality,
  •  Live chat access to support and inquiries.
  •  Unlimited reports and personal report mapping (building)

More than R40bn in pension funds remains unclaimed: FSB

The Financial Services Board (FSB) estimates that more than R40bn in pension funds remains unclaimed.This is an increase from R34bn a year ago. This 41, 7 billion rand appears to be a conservative estimate of unclaimed monies. SABC Digital News Published on Dec 4, 2017

FSB reports R41.7 billion worth of unclaimed pension money

The Financial Services Board says unclaimed benefits held by pension and provident funds rose by almost 8-billion rand in 2016 to R41.7 billion. To speak more on this is pension-law attorney at Fasken Martineau, Rosemary Hunter. ENCA - 22 August 2017