Bulk or single instructions
Data is received from the clients and then loaded to the Trace Genie Portal
Internal processes by TraceGenie
Data to be analysed and split into with ID or no ID
Data enrichment by Smarttrace
o With ID - will go to Smarttrace for Data Enrichment
o No ID with DOB - will go to Smarttrace for possible matches on DOB, Name, Surname
o No ID no DOB - Potential contact data from different databases through data mining techniques
• Next step will be to split Deceased and Alive Records
o Smarttrace will do data cleansing, ID Verification and Deceased flag
Tracing Agents to trace and verify
Once all data processes are done, data is loaded onto TraceGenie for tracing
Obtain confirmed member contact details, including postal address and telephone contact details.
In the event that the member is deceased, Next of Kin details are provided
We have a specialized network of field agents specializing in:
• Beneficiary Field Tracing - Physical Tracing, visiting the beneficiary and signing of relevant documents for payout.
Obtain completed forms & supporting docs from members.
Verify that it is a valid and open bank account and that the given ID matches to the bank account.