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Our skilled and dedicated Global Network of Tracing Agents, supported by our Trace Management System allows access to Clients to track the progress of any trace instruction on-line, in real time.

TraceGenie consistently strives to grow and innovate its range of services to address the industry requirements in a manner that sets industry benchmarks and best practice.

All services are administered and managed through proprietary systems specifically developed to address the different requirements of its various clients and delivered in terms of contracted Service Level Agreements.

Comprehensive system and general controls augment service delivery to ensure the quality of service. In addition, TraceGenie has addressed potential or perceived client risk through Profesional Indemnity insurance cover of R1 million.

TraceGenie has a deep understanding of the processes and procedures required from a fund administrator perspective and continually innovates its system to meet these requirements and pro-actively assist administrators to effectively and efficiently resolve unclaimed benefits. This include:

  • 24/7 secure online access to real-time status reports,
  • instruction search functionality, 
  • audit trail and access to electronic copies of documents,
  • unlimited reports and own report mapping (building),
  • live chat for support and general enquiries.