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By using our specialised network of tracing agents we can track down the most elusive of people!

TraceGenie is an online platform that allows you to upload trace instructions (any type of trace instruction). We have a network of tracing agents, spread countrywide, each having their own unique tracing tools and methods. We currently have a network of 200+ tracing agents, specialising in Beneficiary Tracing, Missing Person Tracing, Employment Tracing, Asset Tracing and Relative Tracing to mention but a few.

We regularly train tracing agents on using the system and encourage them to move away from spreadsheets. By using more advanced ways/systems to manage trace instructions, they are able to increase productivity, provide a better service and provide improved reporting to the Supplier.

Once the instruction is loaded (individual or bulk), it is available for the trace agents to claim. Trace agents have a specified number of days to action the instruction, and receive an email reminder should they not login to the system for a certain period of time.

The system is live and in real time, enabling you to track the progress of your instructions on a daily basis. You will receive a daily update on all completed trace instructions.

What sets us apart from other tracing companies and/or agents? Our system, which is fully cloud-based and available 24/7. You have full access to the system in real time, enabling you to track your trace instructions at any time. You have full control over your trace instructions and can monitor progress as and when required. Furthermore, we only return a trace instruction as unsuccessful once all avenues have been exhausted. Our system will automatically reallocate a no trace to another trace agent to re confirm. Only once an instruction is marked as a no trace by 3 or more agents, will we return it to you as a no trace. This ensures that you always get the best possible results.


We locate your missing and absconded debtors, providing you with their contact telephone numbers and residential address info.

We confirm employment details of your missing debtors, providing you with their employment information. Information provided includes employer name, address and telephone no., occupation, nature of employment, employee number and any other verified details related to their employment.

We will trace third parties involved in vehicle accidents and obtain all relevant information that may be required by the insurance company.